Frequently Asked Questions
How do I activate my card?
To activate your card contact Optum Financial at: (866) 655-3692
What if I want to check the funds on my card, or have questions about my account?
For any questions about your card or account, contact Optum Financial at: (866) 655-3692
There are no funds on my card, how do I know if my trip is scheduled?
Contact National MedTrans’ Mass Transit Team to verify that your trip has been scheduled and you have adequate funds: (833) 604-4638
I lost my card, how do I request a new one?
Contact Optum to report a lost or stolen card: (866) 655-3692