New York

Where to Buy a Metro Card Schedules and Service Areas

Frequently Asked Questions

How do I activate my card?

To activate your card contact Optum Financial at: (866) 655-3692
What if I want to check the funds on my card, or have questions about my account?

For any questions about your card or account, contact Optum Financial at: (866) 655-3692
There are no funds on my card, how do I know if my trip is scheduled?

Contact National MedTrans’ Mass Transit Team to verify that your trip has been scheduled and you have adequate funds: (833) 604-4638
I lost my card, how do I request a new one?

Contact Optum to report a lost or stolen card: (866) 655-3692

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Keep in mind, this is NOT a form for scheduling transportation. In order to schedule transportation, please contact us using the number provided by your health plan. Phone numbers can be found by selecting your state from the "Select Your State" page, or by contacting your healthcare provider.

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