We are doing great things every day here at National MedTrans, and take pride in our employees and their hard work.  We often have experiences or hear stories that makes us say “WOW!” We don’t want these experiences to go unnoticed, and have created this page to highlight individuals in our organization that are setting the standard for what exceptional member experiences should be, each and every time.

Join us in celebrating our commitment to the ultimate member experience and read about this month’s, and prior month’s, member experience highlights.

Highlight of the Month

Jose with Care A Van

One of our members had a trip scheduled with a regular car. The day before her trip, she hurt her foot and had to be in a wheelchair. She called in to and spoke with a rep who got in contact with Care A Van. They unfortunately didn’t have any drivers available, until Jose, the Assistant Director of Medical Operations, took it upon himself to take the member, even though driving is not typically his responsibility. The member told us that Jose “was very helpful and courteous”. Jose with Care A Van went out of his way to take care of a member that desperately needed a ride to her doctor’s appointment. He went above and beyond his normal responsibilities to give our member an incredible experience.

A HUGE thank you to Jose with Care A Van for being the WOW! Provider of the Month! Keep up the great work!