On this page, you’ll find tools and resources to help you better serve the members you transport, as well as links and trainings to familiarize you with our Provider Portal. If you are interested in joining our NEMT Network, find out more about our contracting and credentialing process here.
Frequently Asked Questions
- How do I get my login and password?
You’ll get your login information by filling out the form here. If you’ve already filled out the contact form and still haven’t received information from our network development team, or are having trouble logging in, contact Provider Relations at firstname.lastname@example.org
- How do I accept or reject trips?
Once you’ve completed the contracting and credentialing process, and have received your login credentials, you’ll be able to log in through the web or smartphone applications. Any trips assigned to you will be visible in the “Accept / Reject” tab of the web portal, or the “View Trips” section of the mobile app. Any trips you accept will be added to your manifest, while rejected trips will be re-assigned to other providers.
- How do I use and download my Manifest?
Once trips are accepted, they become visible in the “Manifest” tab of the web portal, where you can view your manifest, sorted by date. From this tab, you can also download driver’s books by day.
Once trips are completed, each detail of the trip (pick-up and drop-off times, driver, vehicle, etc.) must be entered into the manifest before the trip can be confirmed as completed and attested.
- How do I attest completed trips?
Once all the information for completed trips is filled into your manifest, trips will auto-populate into the “Attestation” section of the provider portal. Here, you will be able to attest and invoice completed trips, sorted by date. Each trip will need to be attested as successful or canceled before any claims can be billed. A successful attestation includes any necessary trip logs, filled out with all required information, and submitted successfully to National MedTrans.