With SmartAlerts, members, caregivers, and transportation providers can set reminder alerts and notifications based on the preferences they set up (text message, email, phone call). Members can receive notifications about upcoming trips, driver ETA, itinerary changes, or even reminders about flu-shots and other clinical care appointments.
Caregivers receive alerts and reminders about their member’s care appointments. They can set the frequency or the triggers that will send alerts, making sure they’re always in the loop about their member’s upcoming trips.
Transportation alerts remind drivers about their upcoming trips, with links to real-time messaging and location tracking. They get reminders about critical care trips and feedback and quality rating scores from members, all through the same platform.