SmartConnect is a technology architecture that connects all stakeholders into one platform in real-time. Stakeholders include: Payer/Health Plan, Concierge Team, Caregiver/Caseworker, Medical Provider, Member, and Transportation Provider/Driver. Everyone has access to the same data for heightened transparency. It reduces human error and duplication. The architecture is scalable and configures based on role to ensure HIPAA compliance. Our technology meets or exceeds the privacy requirements set forth by federal, state, and contractual requirements, and systems undergo frequent security audits to ensure the integrity of the storage and transmission of our data.