SmartTasks

SmartTasks provides the ability to create queues for member-associated tasks such as member authorizations, hospital discharges that might include follow-up visits, recurring trips (standing orders), and any other scheduling in order to close gaps in customer service, clinical outcomes and patient care. Some common SmartTask queues are flu shot or preventive care campaigns, mammography screens, or other population health management goals. Our SmartTasks technology can trigger proactive outreach by our concierge team or simply apply a task to the scripting when a member is on the phone to schedule a trip. “Frances, I see you haven’t had your flu shot this year, why don’t we schedule that on your next appointment to Dr. Smith?”