To download the mobile app, determine the platform of the preferred device, Android or iOS, and select the appropriate link located at the top of this page. Although you may be asked to enter credentials to download, the application is free to use.

Upon your company signing up with National Medtrans, each driver receives a unique driver code.  To receive your provider code, contact provider relations.

After downloading the app and registering, login credentials will be given to each driver.

These login credentials consist of:

• Driver Code
• Password
• Provider Name

For convenience, an option to remember the login credentials is available.

Select “Login” to proceed.

Upon logging in, the home screen is displayed.

The home screen consists of the following

• View Schedule — See trips assigned to you, and attest completed trips.
• Settings — Update or change your profile settings. This is also where you will add or edit your electronic signature.
• Messages — View conversations and compose messages.
• Call Concierge — Don’t worry about switching apps to find the concierge phone number. From your home screen, select “Call Concierge” and the number can be dialed directly from the app.

Drivers will use their signature to attest trips upon completion. Because this may become a tedious process, the mobile app allows drivers to save their signature in their profile to streamline attesting trips in the future.

Instructions:

To add or edit your signature, select “Settings” on the home screen then select signature. The screen should look like the photo on the left.

Use your finger to sign the field and when you are finished select “Save”. If you need to start over, select “Erase”.

To view trips assigned to you, select “View Trips” and you will be able to filter your view based on your preferences.

The Frances Provider mobile app allows providers to chat with and maintain communication with the Provider Relations team in real time.

Instructions:

Select ‘Messaging’ or select the two bubbles in the upper right hand corner to either check messages, or create a new message to ‘Customer Support’. Type and send and you will receive an answer momentarily without needing to call in!

Your personal signature is basically your digital autograph. Drivers will use their signature to attest to trips upon completion and members will use a signature to confirm completed trips.

Although drivers are granted a ‘Default Driver Signature’, a member is not and must sign using their finger in the ‘Patient’s Sign’ field. Members should also leave a star rating and the driver can press ‘Save’ upon completion.